After-sales service promise
After-sales service promise of FoShan BangShun Seating Co., Ltd
Thank you for choosing BangShuns' products and services! In order to ensure that you get high
quality service from BangShun, prevent from your worries, BangShun Seating Co., Ltd
(hereinafter referred to as "BangShun") makes the following your service commitment to
BangShun series products (hereinafter referred to as "products"):
(a) Quality commitment of BangShun products
As you are a valued user, BangShun honours to the following scope and offer the following
services, as follows:
1, main components warranty for free for 5 years
The scope: iron pieces/wood pieces / / chair feet/back/chassis/open welding disconnect.(Only
2, main components of plastic/fabric warranty for free for 3 years
Scope: plastic parts, panel, seat plate, back plate, sponges, Handrail, cloth etc with
broken ,open fractures, and lift. Collect (only for parts).
3, auxiliary (small volume, light weight) of components, warranty for free replacement for
half a year.
After purchasing, if any of the following reasons causes the quality problems, BangShun will
not provide above commitment, but you can paid the service.
1. Not the promised products by BangShun.
2. Abnormal conditions of use causes the quality problem.
3.the products overpass time limit of being promised.
4.the products without brand of factory,address, date of production and warranty card.
5.the quality problems are identified that doesn’t belong to the quality of the product
itself, or caused by accidents.
(2) Standards service commitment BangShun
As you are a valued user, BangShun will offer you standard service as follows:
1. response by call within 3 hours
During product warranty. if appearing with quality problems which belongs to the guarantee
scope of BangShun, you call BangShun service hotline, BangShun will confirm you the
maintenance and other matters within three hours.
2.handle with the quality problems within 72 hours. Rules are as follows:
Durin product warranty. if appearing with quality problems which belongs to the guarantee
scope of BangShun, after confirmation with our service department, BangShun promises solving
the quality problems within 72 hours for GuangDong customers. Domestic customers except
GuangDong,we promises 48 hours after removing the time of traffic. Foreign pending.
3.Not the commitment products or overpassing the commitment time limit,we would provide
services rendered (appropriate fee).
4.In order to ensure your satisfaction,after solving the quality problems, you can sign in
customer satisfaction investigation for maintaining, BangShun will seriously examine and
verify your satisfaction, the data will help to improve our service quality.